The Johnstone Supply Counter Sales Representative is a key position focused on solving problems and providing solutions to our contractor customers. Service and support is provided via phone, email, web order, fax and in person at the branch.

Overview

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Responsibilities
  • Responsible for maintaining above average knowledge of products we sell by attending training seminars, engaging vendor relations and utilizing other independent training opportunities
  • Create solutions with Johnstone products and services
  • Process customer orders, warranties and other returns
  • Report inventory outages and discrepancies
  • Respond to customer inquiries on products, application and research that may be required, as well as customer inquiries on aspects of meeting the customers’ needs, such as: will call, delivery, special orders and available training.
  • Assist in the recruitment and development of new customers to enhance Johnstone’s customer base
  • Maintain showroom displays and counter area, including stocking shelves, removing litter, putting away returned items and keeping the showroom clean and organized
  • Work within company processes and guidelines
  • Maintain a safe work environment by working in a safe manner, following current safety rules and maintaining a clean work area
Qualifications
  • Two years customer service or sales experience; high school diploma or general education degree (GED); or equivalent combination of education and experience.
  • Computer literate
  • Knowledge of HVAC industry, products and solutions preferred
  • Ability to work with others in a team based environment
  • Ability to multi-task
  • Ability to follow instructions and standard work procedures
  • Dedicated to ensure an extraordinary customer experience
Benefits
  • Medical Insurance
  • Dental Insurance
  • Short Term Disability
  • Life Insurance
  • 401k Retirement