August 23, 2018 - August 24, 2018 @ 8:00 am - 5:00 pm - Johnstone Grand Rapids
In this two-part class, Installation personnel attend both Day 1 and Day 2 and Owners and Salespeople join installers on Day 2.
Day 1 – Installers will learn how to perform their job better, understand the importance of customer satisfaction, and develop the skills to advance in their profession, all of which will increase their job satisfaction. With well-trained installers, dealers will be able to make the transition from a contractor to a retailer who runs a sales-driven company.
Day 2 – During the second day of class attendees (Owners, Installers, and Salespeople) will work through a series of breakout exercises as a group to determine how sales can help installation, how installation can help sales, and how everyone can work together as a team to eliminate callbacks, drive customer satisfaction, and generate referral leads.
Registration is closed for this event.